DJI Agriculture Service Management Policy and Requirements of Authorized Dealers (2024)

In order to comprehensively improve the after-sales service level of DJI Agriculture authorized service dealers, DJI Agriculture Service hereby release the “2024 DJI Agriculture Management Policy and Requirements of Authorized Service Dealer”. Its aim is to standardize service procedure and standards, ultimately providing customers with high-quality and efficient after-sales support. We kindly ask all partners to receive and read it. And then, finish the exam with 100 points.

Country / Region

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Company Name:

Your Name：

Ⅰ. Single-Choice Questions

If a machine purchased from Country A needs to be repaired at an authorized service center in Country B, which of the following steps is correct?

A. Refuse to repair this machine.

B. Directly perform in-warranty/out-of-warranty repairs.

C. Determine the warranty period --＞ proceed with in-warranty/out-of-warranty repairs

D. Determine the warranty area and warranty period --＞ proceed with in-warranty/out-of-warranty repairs.

If a service center enters three cases into the system after completing one repair, which provision has the dealer violated?

A. Red-Line Behavior: Repair Management Standards

B. Non-Compliance Behavior: Non-Compliance Case-Recording Behavior

C. Non-Compliance Behavior: Repair Management Standards

D. None of above

How many levels are the repair materials divided into by DJI Agriculture Service?

A. 2

B. 3

C. 4

D. 5

If a case requires the repair of 1 level-one material, 2 level-two materials, and 3 level-three materials, the total repair labor fee to be settled for this case is ( )

(Considering the following labor fee standards for each level)

A. ＄5

B. ＄15

C. ＄45

D. ＄70

Ⅱ. Multiple-Choice Questions

The responsibilities of service centers include which of the following?【多选题】

A. Arrange for after-sales service personnel to participate in relevant training, ensuring service personnel are fully familiar with product structure, performance characteristics, and other related knowledge, and have a grasp of service process and standards.

B. Complete the preparation of spare parts, personnel, infrastructure and other service resources as per the requirements of DJI Agriculture Service and the service distributor before the busy farming season.

C. Input repair case information into the system truthfully, comprehensively, and accurately. This includes, user information, spare parts information, repair proposal and so on.

D. Regularly address the replacement of faulty spare parts from in-warranty cases according to DJI Agricultural Service requirements. Handling methods include, but are not limited to, returning or scrapping the parts.

The responsibilities of service distributors include which of the following?【多选题】

A. Manage the planning, construction, and expansion of the service network in their area according to standards not lower than those required by DJI Agriculture Service.

B. Oversee the training of service centers of assigned service areas, including technical and operation training.

C. Provide support to service centers, including daily technical support, repair support and troubleshooting support.

D. Cooperate with DJI Agriculture Service in handling unexpected events, including customer complaints, unexpected accidents, public opinion issue, etc. by assisting data collection, reassuring customers and communicating solutions.

E. Provide spare parts support for service center, including but not limited to spare parts forecasting, order tracking, and so on.

F. Complete daily and regular reconciliation, verification, claims of settlement and other related work.

Which of the following behaviors violate the red line rules?【多选题】

A. Unauthorized lending of system accounts or sub-accounts to third parties for use.

B. Performing in-warranty repairs on out-of-warranty products (including out-of-warranty parts).

C. Providing warranty services for devices sold outside of the country or region.

D. Buying and selling spare parts not purchased through official DJI Agriculture Service channels, such as aftermarket spare parts or spare parts purchased through non-domestic channels.

For service center, which of the following behaviors gives DJI Agriculture the right to cancel its authorization ( )?【多选题】

A. If the service center touches the red-line more than twice within the authorized period.

B. If the service center fails to achieve the business volume (zero case for six consecutive months)

C. If the service centers fails to meet the technical standards (4 consecutive technical exams failed)

D. If the service center touches the non-compliance more than twice within the authorized period.

Regarding service centers that violate Red-Line behaviors, DJI Agriculture has the right to adopt which of the following measures based on the severity?【多选题】

A. Deducting relevant fees for the violation

B. Factoring it into the dealer assessment

C. Revoking service authorization

10.

What components are included in the settlement of repair expenses?【多选题】

A. Repair Labor Fee

B. Repair Materials Fee

C. Other Compensation Fees

D. Other Deduction Fees

Ⅲ. True or False

11.

The price of the material fee for out-of-warranty repair shall not exceed the specified prices of DJI Agriculture Service.

True

False

12.

If a service center purchase spare parts labeled "officially from DJI Agriculture Service" from Amazon for repairs, whether which considered a Red-Line behavior?

True

False

13.

If a service center sells 10 sets of propellers at twice the price without permission from DJI Agriculture Service, is this considered a Red-Line behavior?

True

False

14.

All repair cases registered in the "After-Sales Service Platform," once their authenticity and validity are confirmed, the fees associated with the cases fall within the settlement scope of DJI Agriculture Service.

Ture

False

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